Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales (17) , Sales Development Representative (17) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 72 reviews)); "The culture is great and diverse." ((in 53 reviews)); "Pay is good." ((in 48 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "Too much favoritism" ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

ServiceTitan reviews

3.4

49% would recommend to a friend

(839 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

839 reviews

1.0

Apr 10, 2023

Don’t waste your time working here

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay is decent PTO is unlimited Some management cares Customer’s are mostly happy.

Cons

Everything else. I was fired from this company for speaking up for my rights and was fired out of retaliation.

3.0

Apr 9, 2023

Not Great

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Good base pay and decent commission Lots of examples to hear and learn from

Cons

50 calls per day is a must - BUT- they promise leads and then don’t deliver in them. You literally run out of businesses to call, but you’re expected to call still.

2.0

Apr 3, 2023

Groupthink at its worst

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits and some great rank-and-file employees

Cons

Horrifically bad leadership full of group-think

Viewing 415 - 417 of 839 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

ProProduct Sales Development Representative

ProProduct Sales Development Representative

ServiceTitan

ServiceTitan reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Don’t waste your time working here

Not Great

Groupthink at its worst

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Jobs at ServiceTitan