Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (111) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (22) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Live Services Agent (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 117 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 23 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 32 reviews)); "NO work life balance" ((in 25 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 17 reviews)); "No training nor guidance on anything." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(829 total reviews)

Ara Mahdessian

69% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

4.0

Jan 20, 2026

Great Company, but still a few things to fix

Sdr manager

Recommend

CEO approval

Business Outlook

Pros

The product is great! One thing about ST is that they put a lot of care and thought into their product. They’re always looking to innovate. The culture is great too - Remote first and for the most part everyone is friendly.

Cons

The relationship between the AE and SDR teams could be better. SDRs have meetings with high level personas DQ’d due to not being part of the short list of personas to go after.

4.0

Jan 19, 2026

Great place to work

Manager

Recommend

CEO approval

Business Outlook

Pros

Love the exciting projects and smart people i work with

Cons

Work can sometimes be very fast paced, but it’s worth it

2.0

Jan 16, 2026

great people, untenable workload

Enterprise customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great, engaged coworkers Decent benefits Remote

Cons

Process is non-existent and CS has become a dumping ground with no support. Pay is not comparable to market and well below value/workload of the role

Viewing 40 - 42 of 829 Reviews

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Jobs at ServiceTitan

Senior AI Engineer (Agent OS Platform)

Technical Solutions Specialist

Salem, OR

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Technical Solutions Specialist

Chesterfield, MO

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