Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 67 reviews)); "The culture is great and diverse." ((in 54 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 28 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 31 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 17 reviews)); "Too much favoritism" ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Feb 21, 2023

Be careful with this place

Project manager

Recommend

CEO approval

Business Outlook

Pros

Pay and Benefits are good

Cons

There is a lot of toxic and inept managers and leaders in this company, and nothing seems to be being done about it. We are all one big family until cuts have to be made and of course headcount is the easiest and quickest way to do it. No senior leaders or executive are taking pay cuts...just cut key people

4.0

Feb 21, 2023

Positive overall experience, but a lack of maturity at the top

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people. Got to work with some of the most intelligent, creative, wonderful people here. Depending on where you sit, you'll also have the opportunity to make an impact -- though the company has matured in some ways, there's still room to change things up and move the needle if you can make a case for yourself.

Cons

Again, your experience will largely depend on where you sit in the org, but there is definitely a lack of leadership maturity. The "boy's club" theme is recurring because it's true and because it's true at the very top. Most of the people you'll meet here are wonderful but there are some bad players whose bad behavior is tolerated and even rewarded. This is pretty discouraging to see and totally contradictory to company values, but it still happens. Big lack of diversity at the top too, even more so now with the layoffs.

3.0

Feb 21, 2023

high growth translates to high burnout

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the company mission competitive compensation and benefits

Cons

total disregard for home life boundaries super high burnout rate

Viewing 433 - 435 of 837 Reviews

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Jobs at ServiceTitan

Customer Success Manager

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