Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Rampant favoritism across all departments." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

2.0

Oct 11, 2022

The good and the not so great

Human resources

Recommend

CEO approval

Business Outlook

Pros

Get to go out with coworkers for drinks and dinner

Cons

Director having a very close relationship with their direct report is awkward and optics aren't the best for the team/company.

2.0

Oct 6, 2022

Fun stuff finishes directly after company onboarding training

Senior data engineer

Recommend

CEO approval

Business Outlook

Pros

- company training and multiple reseource for self-education - multiple benifits (insurance, 401, gympass, etc.) - company meetings to share news and goals

Cons

- lack of management - high staff turnover - unclear project management

2.0

Oct 4, 2022

Everything was great, until it wasn't.

Senior sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Competitive pay Benefits Employee culture

Cons

Constantly changing business model Zero empathy from management Tunnel vision approach to goals where the end game doesn't matter, it's month by month Complete lack of understanding of the industries and seasonality Every month making it increasingly more impossible to make $ Constant addition of more trackers and excel docs to keep updated while still managing a full day of work VERY difficult advancement opportunities (you'll spend 1.5-2 years waiting to be an AE) Awful training, literally zero continued training on the industries or technical terms

Viewing 469 - 471 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

ProProduct Sales Development Representative