ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)
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Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
1.0
Nov 29, 2021
Recommend
CEO approval
Business Outlook

Pros

* healthcare was the best I’ve ever had * training and onboarding were a month long process and top notch * looks good on a resume * “unlimited” PTO (also a con)

Cons

* awful, unobtainable quota. Something like only 10% of reps were hitting quota before I left. * this thus makes the OTE almost impossible to hit, meaning you’re not making the money they said you would * leads are mostly recycled and have been called 1000 times before * industry is very seasonal and most of the decision makers are never in the office or tech illiterate * product is very expensive but most of my leads were small shops * unprofessional leadership. One particular leader always joked about firing people. * attrition was insane because people realized they weren’t going to make any money here * base is low for the industry * commission is an accelerator/decelerator so missing a couple of points, or an AE changing the tech count on the opp incorrectly, can cost you hundreds * strict ICP which makes it hard to sell and makes clients go through an interrogation. SDRs do ICP which should be done by the AE. * AEs DQ opps to help their close rate be higher * certain AEs are unprofessional. I saw two people do demos in tshirts and hoodies. * almost no career advancement opportunities. Most AEs are external hires and the path to AE is difficult. You have to be an SDR for at least a year to even thinking about moving into another role and even then the managers play favorites * bro culture that includes showing clips from Wolf of Wall Street as motivation

Viewing 496 - 498 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.