Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 125 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 60 reviews)); "Pay is good." ((in 46 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 33 reviews)); "NO work life balance" ((in 24 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 18 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Mar 9, 2022

The best!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everything is just perfect. ST is the best employer in the world!

Cons

There are not any cons.

2.0

Mar 7, 2022

Chaotic Environment That Can Lead to Burnout

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Innovative platforms to support your role/responsbilities -Benefits are always being added -Depending on your team, there are opportunities to move around

Cons

-Lack of diversity in thought, demographics, backgrounds -Lack of professionalism, "bro" culture exists -Lack of leadership development, many people get their positions because they've been here for years not because they have the skills or competency -Over complication and lack of follow through, this really causes chaos and instability -Ego>empathy -Favoritism is prevalent -Burnout can happen even though they say unlimited PTO, the expectations and demands are endless

2.0

Mar 6, 2022

Non diverse, boys club, ego driven culture

Product owner

Recommend

CEO approval

Business Outlook

Pros

- a lot of opportunities earlier in your career - fast growing company, although has been slowing - lots of funding - unlimited PTO but hard to take since work so much

Cons

- most if not all execs are men and non-diverse - disorganized, each leader just cares about their org - inexperience people promoted to management roles they are not ready for - customer facing teams are berated by a few execs constantly - losing good people to companies that care about their employees

Viewing 541 - 543 of 837 Reviews

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Jobs at ServiceTitan

Sales Development Representative

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative