Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 122 reviews)); "People are great and very nice" ((in 70 reviews)); "The culture is great and diverse." ((in 55 reviews)); "Pay is good." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 35 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews)); "Executive Leadership; Favoritism; Belittling by Executive Leaders; Entitlement within Industry Executives" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(836 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

836 reviews

5.0

Oct 21, 2021

I love my company

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

- great culture - best benefits out there - supportive - positive - great leadership

Cons

I can't think any cons

2.0

Oct 19, 2021

Underpaid for the amount of hats you wear

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Flex PTO, Can build your own schedule

Cons

-You will be a CSM, a Trainer, a Support Agent, as well as play a number of other roles that are not very well-defined. -The book of business per CSM makes it very hard to focus on each Account you own -Customers can become escalated quickly if they don't get the help they need in the timeframe they expect, due to CSM's being overloaded -Lots of turnover in the department

2.0

Oct 13, 2021

Great product, lackluster execution

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good work environment, company seems to care about a lot of causes, training and communication/transparency about the company targets to employees is great

Cons

The company seems to have too many layers, and feedback from others only seems to come through 'official channels'. There is a big disconnect in terms of teamwork between teams.

Viewing 592 - 594 of 836 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager