There were several red flags upon starting at ST that I, along with another employee (who quit), had noticed. There's a HUGE difference between Glendale and ATL offices, sadly. The lack of professionalism is atrocious, baggy clothes with underwear showing most of the time. Be prepared for your manager to give you misinformation regarding company policies, as "facts" change a lot here between what is said vs what company policy really is. Also, kids less than a year old are in the office running around.
Upon arrival at the ATL office, there was no greeting or "Meet The Team" event. The atmosphere itself is very cliqu-ey with clear signs of favoritism between leads and subordinates. The moment they don't like you, they'll try to get rid of you (which is what happened in my case). No one here was welcoming at all. Trying to greet people in Slack or the hallway, and they'd avoid you like the plague. We were first told that travel was included in being paid when we were flown to CA, but that turned out to be a lie only for them to dock our pay later on. They also lied about sick time, apparently 80 hours isn't what you get when you start (even though Ultipro indicated as such) and dock your sick time down with no warning.
When leads are acting like teenagers in terms of how they communicate with other agents, it's ridiculous and feels very back handed and unprofessional. There is a lot of passive aggressive behavior here that made me want to scream, it's just how they communicate. They don't really like you asking questions either even though the software itself is incredibly massive, so be prepared to do everything by yourself. As someone who has worked in software support for years, it's crazy how fast they expect you to just know things. It's completely unfair. Forget about collaborating, or upper management will talk about you saying you're "not learning fast enough."
As far as supervisors go, when someone brings up issues of harassment and it goes ignored for over a week, it comes across as a boys club culture that doesn't care at all about sexual harassment in the slightest. Myself and another employee brought these concerns to a supervisor, who did nothing until I questioned him about it in a 1:1 (which rarely happened to begin with, feedback isn't a real thing here). They don't take care about feedback, even with the paragraphs written on things I thought needed to be changed.
They preach tolerance and acceptance and they claim to care about your success, but it's superficial corporate talk that's not really put in practice.
As far as HR is concerned, they don't really help. With anything, in my experience.
ST lost two employees within their first two months after being hired, I think that speaks volumes.
The ATL office has kids walking about the floor while agents were on chats and calls. It's pretty distracting. I don't see why a child would be allowed in our actual support floor, but apparently it's okay here. I was also privy to seeing leads sit on the laps of subordinates, being overly affectionate with physical touch among others, too. The lack of professionalism is astounding. I felt like I was in the Twilight zone of bad work environments with my less than 2 months of being here.
Be prepared to ignore everything in training as what is taught in training doesn't seem to line up at all with what happens on the floor. The ATL office is very toxic for Support and I'd advise anyone to stay away from this company in ATL at all costs, as someone who has been in support for a while now, this company was really backwards. They claim to care about growth but when it comes time to talking about career development, prepare to be ignored and dismissed.
