Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 125 reviews)); "Great people and love the work that I do" ((in 67 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 44 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 33 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 25 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 12 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

5.0

Apr 30, 2021

Fun time

Sales

Recommend

CEO approval

Business Outlook

Pros

It's fun but challenging and interesting

Cons

Communication with the team was scattered at times

5.0

Apr 27, 2021

Super Professional

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company leadership (transparent, committed, and ethical) culture that trickled down fairly consistently throughout the org, meaningful company mission (at least for me).

Cons

Limited pay (but understandable given company stage), somewhat unclear role growth paths (but again, understandable given company stage). If you're joining a mid-late-state startup, you've gotta except these things.

5.0

Apr 14, 2021

Great place to work and learn. Good work life balance

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Free food, good work life balance

Cons

Not many companies in neighborhood

Viewing 622 - 624 of 835 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager