ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)
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Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

835 reviews
2.0
Nov 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Good benefits, decent pay, free lunch pre covid. Seems to be a good company if you don’t have to speak with customers.

Cons

No training. Told me I’d get 3 months of training and I literally got 2 weeks. Then they threw me on the floor taking chats and calls with no understanding of the software. They said “oh you’ll figure it out”. 8 months later and I still had no solid understanding. I would ask for more training and get brushed off. In the beginning they told us we didn’t need to know Quickbooks. Literally 50% of our chats and calls were about quickbooks and I legit had a lead tell me “well you’re expected to know some quickbooks”. You want me to train as I work and learn from my mistakes? Sure, that’d be fine if my performance did not directly effect someone’s livelihood who uses ST to run their company, their life’s work. They kept adding more and more features without fixes or teaching the old ones. Turnover rate it enormous. Every person I was hired with quit. After covid they offered a CSA position to multiple sales people and they all quit immediately or after training due to realizing how terrible it was. This was the most unnecessarily stressful job I’ve ever had

Viewing 655 - 657 of 835 Reviews

Glassdoor has 852 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.