Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "Great people and love the work that I do" ((in 67 reviews)); "The culture is great and diverse." ((in 61 reviews)); "Pay is decent and remote" ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 23 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 24 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Executive Leadership; Favoritism; Belittling by Executive Leaders; Entitlement within Industry Executives" ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

5.0

Nov 11, 2020

Great Company!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

People that really seem to care, a solid product that's helping a great and necessary industry!

Cons

Lots of information and things move fast. It's challenging to keep up at times but the cause still feels very worthy.

4.0

Nov 4, 2020

Amazing company

Data engineer

Recommend

CEO approval

Business Outlook

Pros

The people, the mission, the benefits, the pay

Cons

In my previous role in ST (customer success dept) some of the managers were a little inexperienced and there was some frustration there. (Data management has been amazing)

3.0

Oct 29, 2020

Better if you are not on a customer facing team

Customer support

Recommend

CEO approval

Business Outlook

Pros

Great culture Decent pay and benefits Co-workers/People you work with are generally great people Room for upward growth Customer Support Leadership cares about you as a person

Cons

The product. It is SO hard to service, almost impossible. It is not user-friendly, simple, or intuitive. The customers don't know how to use it or why certain things work the way they do. There are constant bugs and outages, The product just keeps growing, we have an enormous release every month and it is hard to catch up after that so you are just constantly trying to keep your head above water. Every time the company announces a "successful release" the entire company celebrates except for the teams that are customer facing.

Viewing 661 - 663 of 835 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager