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      ServiceTitan

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      ServiceTitan reviews

      3.4

      49% would recommend to a friend

      (832 total reviews)
      avatar

      Ara Mahdessian

      69% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      832 reviews
      1.0
      Aug 16, 2018

      Drop it Like It's Hot!

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great career opportunities! People are dropping like flies and so it leaves a lot of room for "growth." They pay VERY well vs. the industry average. Opt to get more salary vs. equity, since you might not be there long enough anyways. Strong Armenian community.

      Cons

      The previous reviews or ratings must be old since this is not a great place to work. It seems like someone quits every week or gets fired. The free food is a wonderful distraction from getting yelled at by the CEO. There is a bit of a "boys club" where you're either in or you're out. It's almost like high school all over again.

      avatar
      ServiceTitan Response
      7y
      Thank you for your review. We're sorry to hear that this was your experience at ServiceTitan. Our growth does provide plenty of opportunity for mobility among our employees and we hope to find a place for all who want to be here to help our customers be more successful and be part of a great team. The main goal of transparency in communications, championed by leadership, is to welcome honest and actionable feedback from all Titans. Again, thank you for your feedback - it will help us to continue to grow and make ServiceTitan one of the top places to work!
      5.0
      Aug 1, 2018

      Couldn't Ask For A Better Employer!

      Customer support advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Quick interview process. Friendly, approachable and talented staff. Impressive growth and potential of future growth. Ability to choose your career path. Company provided laptops, cell phone reimbursement, paid benefits, free catered lunch. Flexible scheduling. Ability to connect with leadership and management, even CEO, directly. Paid travel. Work from home options. Flexible paid time off. Paid sick time and other paid leave. All paid holidays. Feedback friendly environment. Ongoing training and support resources. Ergonomic desk/chairs/equipment. A million free snack/beverage options in multiple kitchens throughout the building. Fully equipped with board games, ping pong tables, PS4, lounge areas... and there's a rumor of a basketball court soon! OH -- service animals in office make the best co-workers & a great start to the morning!

      Cons

      - No 401k matching - No infertility medical coverage

      5.0
      Jun 14, 2018

      Excellent

      Product
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is extremely competitive Location is great, 15-25 minutes away from everything in LA Office culture is great. You will make lifelong friends here. You WILL develop your skills here. Work is rewarding, you have a big impact working here. Company values are great. This company is a extremely quickly growing startup. This can either be a pro or a con, if you're looking for a 9-5 just to pay bills this is not the place for you. If you're determined to grow in your career and have a strong impact on a company, look no further. There is no such thing as an unimportant role at ServiceTitan. At ServiceTitan you see the positive impact we have on our customers - it's very encouraging and makes you want to come into work everyday.

      Cons

      The only downside I can think of is the growing pains. This company went from 5 employees to 400 in a span of four years, however, the company is taking steps in the right direction to mitigate and eliminate the issues that arise from such fast paced growth. Work life balance can sometimes be thrown out of balance like any startup, you will be asked to work, and work hard - however, I never felt like any of the work I was doing wasn't meaningful.

      avatar
      ServiceTitan Response
      7y
      Thank you for your feedback! We're so glad that you find your work meaningful and we're working very hard toward alleviating current growing pains and strategically planning to avoid future challenges.
      Viewing 760 - 762 of 832 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 849 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.