Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (111) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Live Services Agent (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 120 reviews)); "People are great and very nice" ((in 67 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 52 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 31 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 15 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(831 total reviews)

Ara Mahdessian

69% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

831 reviews

5.0

Jun 28, 2021

Customer Support Advocate

Customer support advocate

Recommend

CEO approval

Business Outlook

Pros

Training, Promotion opportunity, Culture, Benefits, Fun team events

Cons

-Dense Product -Young management -Work weekends -Product outages

5.0

Jun 24, 2021

Great place to work

Senior events manager

Recommend

CEO approval

Business Outlook

Pros

Culture is wonderful, very fast-paced and employees are well taken care of. My experience with management has been wonderful.

Cons

I've experienced a lot of disruptive change, but that's true of any fast-moving company. Just need to roll with the punches, work hard and you'll be fine!

5.0

Jun 21, 2021

Love Working Here!!!

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

The people and the culture are fun and energetic. They are really big on celebrating and shouting out great work. Many ways to recognize your colleagues . This is, by far, the best company I have ever worked for. The founders seem very connected to all aspects of the business and make an effort to be as transparent as possible. The energy is high and I can be myself. There is a high expectation for performance but the support you received is amazing. Because of the amazing benifits, you can tell they care a lot about their employees. I love working here.

Cons

This is the most challenging job I have ever had and at times can be a little overwhelming. Because of the challenges, you may be helping a user for multiple hours to solve an issue.

Viewing 772 - 774 of 831 Reviews

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