Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (111) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Live Services Agent (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 116 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "The culture is great and diverse." ((in 57 reviews)); "Pay is good." ((in 56 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 35 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 18 reviews)); "Rampant favoritism across all departments." ((in 17 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

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3.4

49% would recommend to a friend

(832 total reviews)

Ara Mahdessian

69% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

3.0

Oct 7, 2025

Misaligned

Customer support advocate

Recommend

CEO approval

Business Outlook

Pros

Great pay. Work remotely, good benefits.

Cons

High expectations of Support staff with severe lack of actual tools, training or guidance to meet them. Fast, hard, immediate changes that have dramatic effects on your life and well being. Micro managing. No communication and when there is communication it is deceitful and lacks transparency and forward thinking. Money on the mind...sums it up

2.0

Oct 7, 2025

False Promises

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

High growth tech company environment.

Cons

A lot of false promises and high turnover

5.0

Oct 3, 2025

Love it

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Amazing work life balance and coworkers

Cons

Pay could be more but overall no complaints

Viewing 79 - 81 of 832 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Senior AI Engineer (Agent OS Platform)

Manager, Enterprise Account Executives

Customer Success Manager, Strategic

Senior Business Analyst