ServiceTitan reviews

3.4

49% would recommend to a friend

(832 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

832 reviews
3.0
Sep 8, 2025

Management style is really broken

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At least they offer some level of stability

Cons

The average employee doesn’t feel like they have a voice to change things. Either upper management supports you in moving forward with your suggestions, or you usually need to follow the rules and stay quiet just to keep a "good" job. They suppress the innovative soul within you.

1.0
Aug 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote Work and health benefits

Cons

This is honestly the worst company I’ve ever worked for, and I just want to help others avoid going through the same thing. I get that finding a job right now is tough, but the only reason they’re always hiring is because they fire people as soon as they don’t hit quota after the ramp-up period. If you’re new, they’ll make it seem doable by giving you decent accounts in the beginning. But once ramping is over, they hand the good accounts to the new hires and leave you stuck with dead ones. Eventually, that leads to you getting fired. The whole company revolves around the Account Executives (AEs). If the AEs don’t hit their numbers, it somehow becomes the SDRs’ fault. They expect you to book meetings using recycled accounts that past SDRs have already burned through people who’ve told us over and over to stop calling. Management micromanages everything. Even though it’s remote, if you don’t respond instantly, miss a quota, or just need help learning, you’re put on the chopping block. They only care about dials (60+ a day, which is insane) and want you to book a meeting every single week. Since I started, around 10 new hires have either quit or been fired because it’s just too strict and unrealistic. There’s no growth, no support, and no future here. Honestly, any other job is better than this one. On top of everything else, this company gives you terrible info for your accounts. They brag about having a “data enrichment team” that’s supposed to provide accurate contact details, but in reality, you’ll spend hours hunting down the right emails, phone numbers, and decision-makers yourself because the info they give you is flat-out wrong. PLEASE, avoid this company at all costs. It’s just not worth the stress.

Viewing 85 - 87 of 832 Reviews

Glassdoor has 849 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.