I've never written a job review before, but what's happening in ServiceTitan’s Sales Development department is brutal.
What used to be a solid role with decent pay and clear expectations has turned into a mess. Multipliers were slashed, so you now have to perform 20% better just to get paid 30% less. Quotas are unrealistic, and it feels like leadership is just waiting to PIP or fire most of the team.
The new leadership—brought in from Salesforce—has made things worse. They skipped over internal talent and stacked the team with outside hires, crushing morale. The disconnect between leadership and reality on the floor is staggering.
The worst part? The way opportunity credit is handled. You can set up a qualified demo with an owner who clearly shows buying intent, but if they end up buying "off books" or change direction, you get nothing. The AE isn’t even incentivized to make the sale in those cases. You only get credit if the deal closes exactly as scoped—so even if the company wins, you lose. I've lost count of how many legit meetings I booked that I never got credit for. It's demoralizing and insane.
I wake up angry and frustrated every day. Morale is in the gutter. Can’t wait to get out.
