Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 124 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 54 reviews)); "Pay is good." ((in 50 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 24 reviews)); "No training nor guidance on anything." ((in 19 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

2.0

Nov 26, 2024

Caution

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They offer Remote work options

Cons

Just like any company that is expanding rapidly, you will be Overworked, growth will happen extensively and the same will happen with layoffs. Mass layoffs that need to be reported will be given better severances and the other smaller scale layoffs you will be offered bear minimum. Depending on who you report to, you will not be cared for beyond what you do for them, so references are poor or non existent, for absolutely no good reason at all. All that After you worked the job of 3/4 people for the salary of 1.

5.0

Nov 22, 2024

Great company

Smb implementation manager

Recommend

CEO approval

Business Outlook

Pros

Good wlb Strong leadership Great culture

Cons

Pay could be better Nothing else I could think of

4.0

Nov 21, 2024

Great workplace

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and pay, provides meals every day you go into office.

Cons

Poor communication, upper management doesn't seem to really care or listen to anything from the job and will make sudden extreme changes to policy.

Viewing 175 - 177 of 835 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager