Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 124 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 54 reviews)); "Pay is good." ((in 50 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 24 reviews)); "No training nor guidance on anything." ((in 19 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

3.0

Jul 11, 2024

Good mission, bad execution

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Hard working service industry customers. Big company goals! Lots of nice coworkers.

Cons

Rapid growth/change = poor job stability. Constantly changing OKRs make it hard to meet or exceed goals. They reorg and have layoffs often. Care more about sales than post sales leading to poor customer experiences which affect your performance.

4.0

Apr 8, 2024

Not bad, but not for me

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent flexibility, and smart individual contributors

Cons

Middle management was either good ICs but inexperienced as managers, or manager experienced but too out of touch with team's needs.

2.0

Apr 7, 2024

Great company trajectory - managers need training

Senior business analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits Company trajectory General onboarding is very thorough Competitive salary

Cons

Poor management - managers do not know how to coach and lead; providing clear documentation Vague job descriptions - from recruitment to first day on the job is a vast difference of what the role actually is Company first mindset - company principles indicate that 'you' come last as it pertains to the company and customers

Viewing 178 - 180 of 835 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager