Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 16 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Aug 14, 2024

Great Benefits, great growth

Sr. director

Recommend

CEO approval

Business Outlook

Pros

Great benefits, great growth, great culture generally

Cons

Chaotic, thrashing decisions from an executive level at times

3.0

Aug 13, 2024

Alot for Little

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Great on-boarding team, free lunch, great office amenities

Cons

The training is a lot to learn and they expect you to know all of it for 20.00 an hour. The 14 weeks of training, nesting supervisors were rude and very unorganized. No one is ever on the same page. They use fear mongering and talk down on you during nesting. Also it's hybrid so they expect you to be in their building because if company culture, but the same building holds people who don't like to greet you when you greet them first.

5.0

Aug 9, 2024

Best company even worked

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Reasonable and inspirational management Great compensation Growth opportunities

Cons

not a single con really

Viewing 229 - 231 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Staff Application Security Engineer

ProProduct Sales Development Representative