ServiceTitan reviews

-Promised LDR's that they would sit in LDR for 3-4 months, then be moved. This was not alluded to, but reiterated in 1 on 1 meetings or weekly wrap up meetings - Many people stayed in LDR for over 7 months. Burnout became real as call quota was raised, with zero reward - 60 Dial quota was frowned and by few months in, 100 dials was the new "bare minimum" - Terrible leads that were either fake or not within verticals making it impossible to reach quota - Help with tonality in "script" as only form of coaching rather than actual resources or tools to get LDR to succeed - Continuously changing methods of "best practice". Management all said different things. Obvious passive-aggressive interactions between management - Sales management, Sr. Management, over-working sales dept. and not compensating accordingly. Management puts you on "projects" that are completely out of job description -False promises

-You will be a CSM, a Trainer, a Support Agent, as well as play a number of other roles that are not very well-defined. -The book of business per CSM makes it very hard to focus on each Account you own -Customers can become escalated quickly if they don't get the help they need in the timeframe they expect, due to CSM's being overloaded -Lots of turnover in the department