Huge red flag when they keep saying that everyone in the company is a "family". That speaks to blurred boundaries, unrealistic expectations and risk in the rise of exploitative behaviors. It blurs the lines between personal and professional relationships, potentially eroding the boundaries necessary for a healthy work-life balance and shouts that there are things happening the company does not want employees to know about. "Blindly trust the company, we're all family." Until the we're not. People need to remember that are just a number.
Sadly the company is going back to how they operated in the 2016/2017 era where if you are a Caucasian male and part of the "Boys Club" with one of the founders of the company, you will thrive while other people on the outskirts suffer.
A majority of the people managers have no experience in leadership and obtained the promotion by being part of said "Boys Club". They have no strategic experience and simply say "yes" to what they are told to do. Orders come from top down and if a person wants to stay with this company, being a "yes" person is the only way to be. The company says they want to hear diverse ideas but not for the positive reasons of growth, they want to hear them in order to weed out the non-yes people. If you are too vocal, you will have a founder put a target on your back.
The safest place to be is in Sales (not SDR, all other sales departments), Engineering and Product. All other departments experience continual silent exits, specifically the CSM Organization and yearly layoffs for people in an onboarding role.
Customer experience is definitely not a top priority for the founders, it is about money, money money and profit. This is fine but stop hiding behind the "we are family" manipulation. Be honest.
