Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 125 reviews)); "People are great and very nice" ((in 71 reviews)); "Pay is good." ((in 54 reviews)); "The culture is great and diverse." ((in 52 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 22 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 33 reviews)); "NO work life balance" ((in 24 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 18 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 18 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Apr 18, 2024

Okay

Bdr

Recommend

CEO approval

Business Outlook

Pros

Small sales team. Feels like a start up.

Cons

Difficult to move up in the company.

5.0

Apr 18, 2024

You need to hear this...

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

The Mixer process was very professional and even though it was over zoom, you still feel like you are right there in the room with people who are looking forward to get to know you as a person.

Cons

The Interview process was unfamiliar territory, not bad, but just different in a lot of good ways as well.

3.0

Apr 18, 2024

Great product marred by some internal changes

Sr technical project manager

Recommend

CEO approval

Business Outlook

Pros

- Great people - Great product

Cons

- Management - Resourcing - Monthly company updates that seem to portray things are going well, then layoffs happen. Twice. Just be honest with the people who are working under you.

Viewing 268 - 270 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Sales Development Representative

Lead Salesforce Developer

Customer Success Manager

Customer Success Manager