Does SupportYourApp pay their employees well?

According to anonymously submitted Glassdoor reviews, SupportYourApp employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at SupportYourApp. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at SupportYourApp?

89% of SupportYourApp employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SupportYourApp 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at SupportYourApp?

Customer Service Representative (518) , Customer Support Representative (59) , Customer Support Consultant (21) , Support Consultant (20) , Customer Support (19) , Customer Service (18) , Customer Support Agent (17) , Customer Support Specialist (16) , Service Delivery Manager (16) , Consultant (13) , Manager (11) , Customer Service Agent (10) , Technical Support Engineer (10) , Team Lead (8) , Customer Service Representative (CSR) (7)

What are the pros of working at SupportYourApp according to real employee reviews?

"Excellent and friendly team." ((in 74 reviews)); "Great management and processes" ((in 43 reviews)); "Everyone here is friendly and supportive." ((in 27 reviews)); "There is always someone to talk to in the office and the manager is always in touch." ((in 23 reviews)); "Regular trainings, conferences, thematic articles and HR events encourage for individual development and reflect company dynamic all the time." ((in 18 reviews))

What are the cons of working at SupportYourApp according to real employee reviews?

"Salary is low and they get a lot of money from each project." ((in 35 reviews)); "No benefits like health insurance and really sad amount of vacation/personal days off" ((in 10 reviews)); "No insurance" ((in 5 reviews)); "no health insurance" ((in 5 reviews)); "The team leaders are terrible—lacking even basic knowledge of organizational behavior—and there is clear racism within the workplace." ((in 4 reviews))

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SupportYourApp

SupportYourApp reviews

4.5

89% would recommend to a friend

(871 total reviews)

Daria Leshchenko

92% approve of CEO

90% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Culture & values

4.6

Work/Life balance

4.5

Senior management

4.5

Compensation and benefits

4.5

Career opportunities

SupportYourApp has an employee rating of 4.5 out of 5 stars, based on 871 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SupportYourApp employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

871 reviews

5.0

Dec 21, 2022

Nice company to work

Customer support consultant

Recommend

CEO approval

Business Outlook

Pros

Communication with my manager and the team was good. We had regular syncs with the client to talk about top inquiries from customers and constantly improved our materials. I really liked working in my team

Cons

It took me a bit long to go through all the materials for my project, but after that I knew waht to expect when I started supporting

SupportYourApp Response

Thank you for your feedback and for your SUPport! Your SupportYourApp team :)

5.0

Dec 21, 2022

Happy to be accepted

Support consultant

Recommend

CEO approval

Business Outlook

Pros

I was trying to start working here for a few months and finally applied to one of the vacancies. Love the corporate culture and the benefits that are provided after employment. I'm going to refer a few of my friend as well

Cons

Can't think of any for now

SupportYourApp Response

Thank you for your feedback and for your SUPport! Your SupportYourApp team :)

3.0

Sep 14, 2022

It can only work as a temporary job

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

SupportYourApp provides outsource customer support to its client companies. Based on your experience/background you are assigned to a project - the client company you will be providing service to. It could be a good opportunity for freshly-graduate student to challenge his/her own skills. Flexible schedule.

Cons

It's a job for students: no social or health insurance, very limited number of vacation days. The project I worked on constantly lacked staff, so it was very difficult to manage the workload. Despite that fact, the client and the manager excepted from you to provide top notch service. The project was quite stressful and there was no proper support from both the client and SupportYourApp management.

SupportYourApp Response

Thank you for your feedback! It's sad to hear that you've felt this way. During your first year in the company, managers from multiple departments, starting from the Onboarding and ending with People Operations, reach out to every person multiple times to schedule meetings, and ask for feedback. Having this combined with regular team meetings with the project manager allows everyone to feel as a part of the SUP family. Your SupportYourApp team :)

Viewing 61 - 63 of 871 Reviews

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Jobs at SupportYourApp

(Fluent German & English) Customer Support Consultant (remote)

Wien

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