Swarovski reviews

3.4

56% would recommend to a friend

(1,944 total reviews)
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Alexis Nasard

68% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,944 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Mar 6, 2019

Decent for student

Recommend
CEO approval
Business Outlook

Pros

Great management and coworkers there

Cons

A lot of micro management

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Swarovski Response
7y
Thank you for your review. We are glad to hear that our company has “Great management and coworkers”, we strive to be an inclusive work place where our employees shine as much as our product. We also want to thank you for your feedback about there being a lot of Micro Management, we will share this feedback with our training team, we value each and every one of our employees and strive to improve our training and development curriculum for our Managers and Sales consultants, our goal is to develop and empower our staff to make the right decision for our customers. Feedback from current and former employees is one of the most valuable tools we have to guide us.
2.0
Mar 6, 2019

Sales assistant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

few good employees to work with

Cons

a big list goes on.

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback. We’re glad to hear you work with “Good Employees”, we strongly believe in teamwork at Swarovski and know that our success is achieved when we work together as a team. We are however sorry to hear that you have a few concerns and since you did not articulate them in this review we would like to let you know about our open-door policy and encourage you to reach out to a member of our HR team or upper management to voice your concerns. Feedback from current and former employees is always welcomed and helps guide us in creating a positive and inclusive work environment.
1.0
Feb 27, 2019

Big Brand, Small Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Swarovski is a world recognized brand. They do well in the retail space, however they are a conflicted family owned business with a varied set of practices across the portfolio of businesses. Fair benefits.

Cons

Leadership is severely lacking. No training opportunities for anyone no matter level. Toxic work environment.

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Swarovski Response
7y
Thank you for your review, you have made several interesting points in your review and we value your feedback. We have already begun to address many of these points, by hiring additional trainers to better support our retail employees and adding in additional online training options to support both home office and field employees. In addition, each year we evaluate our benefit package and strive to offer competitive benefits for our employees, including a tuition reimbursement program for full-time permanent employees. We are also working hard to improve communication amongst the divisions by adding in monthly Town Halls and an Omni-channel approach to our customer service model. As I am sure you know we pride ourselves on an open-door policy and value feedback from current and former employees.
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Glassdoor has 2,679 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.