T-Mobile reviews

Once you get through training, sales are the only thing that matter. You are required to keep your calls under 7 minutes long, even if the problem is not resolved. My coach wanted us to upsell twice on EVERY call, even if the customer was upset with their bill and was clearly not trying to buy anything more. I got cussed out on a daily basis. Co-workers who did make the sales quota either did not remove services customers had asked them to or would add services without the proper permission. After one bad call where I had to remove about $45 worth of services, my coach threatened me with my job. And that's when I quit. This job is not worth the stress and is just a waste of time. Don't bother.

Low salary is the biggest downside to working at this organization. Similar cell phone companies pay their employees far better than this organization is capable of doing. Lack of growth opportunities is another factor why employee morale is down and they tend to have a high turnover rate in certain departments. Employees at this organization don't respect one another and management has no regard for lower-level employees contrary to what management may say.