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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,194 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

      Reviews by job title

      23K reviews
      2.0
      Mar 14, 2018

      Not worth the stress.

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture is really inviting and fun. The call center is really nice to come to work to. Training was the best part of the experience.

      Cons

      Metrics are too heavy and don't actually show how you are as an employee. The only way to move up in the company is to "prove" that you can do the worst job and it's all about who you know and have sucked up to. The attendance policy is a joke and is not written down anywhere so good luck getting an clear answer about how it works. The constant changes to policy and what the company focuses on is hard. The expectations are too high for the low amount of pay. The bonus structure is not worth working that hard for.

      5.0
      Mar 7, 2018

      T-mobile

      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, tuition assistance, childcare assistance, grants Quite often, flexible hours, room for growth

      Cons

      Political environment when wanting to move up, fluctuation in pay based on customer service scores of entire store (your co workers bad service effects your paycheck) although grants are great, pay for sales level recently increased but commission structure changes/ percentage payout based on survey scores make pay fluctuate

      2.0
      Jan 3, 2018

      Tex expert

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love helping our customers who call for a multitude of reasons. The feedback I receive from the thankful makes the not so nice ones easier to deal with. Steep discount on cell service. Personal time off accrues at nearly 6 hours for every 80 worked. Bonus pay adds many extra dollars per hour to the check. Short and long term disability benefits. Decent health insurance. Most coaches have started as a rep so they understand the job.

      Cons

      The new concept of Team of Experts (tex) was supposed to do away with the general care teams. We went from a group of 12 csrs with 2 support people and we were able to take breaks and lunch together, to a team of 30 with 2 support people and everyone has different break schedules so you don't get to have lunch with anyone. So much for team building. We were also promised not to have to change schedules every 6 months, but that has gone away as well. The lack of training on new plans or promotions feels defeating. Often times the media knows what is happening before employees. The metrics are difficult to meet and unfortunately if you don't bonus, your coach doesn't bonus so even if you are showing up every day, doing your best every day but have a tough month - it's seen as failure. More unfortunate is that most metrics for bonus are based upon things outside of your control.

      Viewing 175 - 177 of 23,194 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,576 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.