T-Mobile reviews

3.6

62% would recommend to a friend

(23,194 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Dec 17, 2009
Recommend
CEO approval
Business Outlook

Pros

The benefits are pretty awesome, and you accrue time off fairly quickly, though you have to be lucky to have them have time available to take off if you have an emergency.

Cons

This job requires you to sit there berated by customers over and over again while keeping a smile on your face and a chirp in your voice. Promotions will be given to those who know how to network, but not necessarily those who know how to lead. If you interview and do not receive the job, you'll be consoled by being pointed out an employee that took a dozen interviews to get to their position, which that person is usually tops at. To me that show more about inability to find talent than it does about the payoffs of persistence. The leadership will also wait until the last minute to divulge information about company changes. They will do it so late that customers who read blogs about the wireless industry/technology will be asking you questions and know the answer you do not, WEEKS before you are even told the change will take place.

3.0
Dec 17, 2009

Still a great place to perform

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great teamwork across departments, commitment to companies success is very high, fun place to work, great, smart people.

Cons

Weak strategic vision by Sr. Leadership, no ability by management to make tough tradeoffs in times of crisis.

2.0
Dec 10, 2009
Recommend
CEO approval
Business Outlook

Pros

The phone plans and discounted service is still a good benefit even with recent increases. Hourly pay is good compared to other customer service jobs in area.

Cons

In the last several months there has been a serious decline in the culture, treatment, interactions, and compensation of csr reps. No fair disciplinary or promotions, no pay increase and other bonuses have been taken away or made too hard to recieve. Frontline employees use to be treated the same way the external customers are expected to be treated. Morale is way down.

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Glassdoor has 24,576 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.