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      TP

      Engaged Employer

      TP Associate Tier I reviews

      4.9

      98% would recommend to a friend

      (12 total reviews)

      Jorge Amar

      Not enough data to show CEO approval

      99% positive business outlook

      Ratings by category

      4.8

      Culture & values

      4.8

      Diversity & inclusion

      4.8

      Career opportunities

      4.7

      Senior management

      4.5

      Work/Life balance

      4.5

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      12 reviews
      1.0
      Jul 12, 2018

      Stay Away

      Tier i tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      -you get a paycheck every other week

      Cons

      -they treated you like a number instead of a human and they allow customer that their contractors get angry (Most people fav cell phone)to leave surveys that have nothing to do with the individual but the company as a whole

      avatar
      TP Response
      7y
      We aim to treat our employees well since they are our top priority. Without them, then our company wouldn't survive. We are sorry that you felt that way. May we ask that you share more about this in detail via https://bit.ly/TPHR-Form in order for us to assess our policies and make improvements on our services to our employees. Thank you.
      1.0
      Jul 10, 2018

      Micromanaging

      Tier i tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is good, all I can say.

      Cons

      Promises to move you up after training, but don't.

      avatar
      TP Response
      7y
      Thank you for taking the time to give us feedback. We understand that you may have been informed to be promoted after training, however, we have certain procedures and criteria to consider first. This is our way of determining whether an employee is qualified for a promotion. Please visit your local HR office to know more about our policy for promotions. Thank you.
      2.0
      May 16, 2018

      technical support

      Tier i tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      There wasn't really any pros.

      Cons

      Worked for applecare support. Lack of tools, expecially when having to act as a translator and not being able to see what's going on between a tier 2 tech support and a customer. No training on app support.

      avatar
      TP Response
      7y
      Thank you for bringing this to our attention. We hope you can also share this with us via http://bit.ly/TPHR-Form and rest assured this will be addressed.
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