TP Customer Service Representative II reviews

4.8

92% would recommend to a friend

(12 total reviews)

Jorge Amar

Not enough data to show CEO approval

93% positive business outlook

Reviews by job title

12 reviews
2.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

-TP has gone fully work from home for almost every position -They provide equipment for you -There is at least some attempt to provide employee engagement via digital means

Cons

-Extremely stringent and unrealistic productivity monitoring, with things like monitoring software -It's nearly impossible to get anyone from HR to actually respond to you about questions -Managers are difficult to get ahold of, and the more levels they are above you, the more impossible it becomes -Pay is very, very low. Even managers only make around a dollar more than the people they manage, even though they're doing two jobs -Benefits are nearly insulting they're so bad. The insurance options are either the minimum allowed by law (so covers essentially nothing) or covers very little for an extreme price. I highly recommend checking out your state marketplace. I was able to find extremely good coverage for slightly less than TP would have charged me. -When I started, the company was excited to announce their brand-new PTO policy based on employee feedback--they had just switched to offering five whole days for employees in their first year. This was changed from them not offering *any* PTO until you'd been there for a year. Even now, you have to be there for five years before you get a standard ten days/two weeks. -A general attitude that the company really doesn't care about you as a person in any capacity; they just want you to take calls like a robot for as little compensation as they can get away with.

avatar
TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
5.0
Jul 4, 2022
Recommend
CEO approval
Business Outlook

Pros

One of the best companies I have ever worked for. Great work culture, perfect work life balance. Management encourages you to learn new skills. Teleperformance is at the forefront of new systems and technology.

Cons

theres no downsides for me as long as i was happy

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TP Response
3y
Thank you for your candid and positive review. Best regards!
5.0
Jun 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Very good company, friendly management, good support from leadership, work from home is available, flexibility in shifts, non-toxic and inclusive environment

Cons

Only negative is that salary is a little bit on the lower side.

avatar
TP Response
3y
We're happy to see that you're enjoying your stay at Teleperformance.
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