Low salary no longer competitive in Dublin.
Poor management decisions.
Since Salesforce acquired Tableau, 2 VPNs, 2 email accounts, 2 Wikis, basically 2 of most things making the day to day very difficult.
SF also added a lot of extra work for employees, loads of crap "Ohana" trainings, endless surveys, etc.
Opened a new office in HYD, India. The employees do not have a clue what they are doing even after completing "training" and spend most of the day pinging the group chats for help, often before even attempting to work the issue themselves.
Mass exodus of employees from the Dublin office in the last 12 months, all replaced with new employees in India which puts extra strain on the current trained employees in Dublin to do more and more.
Management would rather have cases assigned to engineers over sitting in the queue however assignments are so frequent that engineers get overloaded leading to a large number of employees taking mental health breaks due to the stress and continuous onslaught of case assignments, case numbers are crazy and continue to grow. Put simply we do not have enough employees to deal with the incoming work.
Employees are now forced to work mandatory weekend cover on top of their 5 day work week as it still falls below the max 48hrs a week.
Tableau is a great product but recent versions have been released with major defects that have increased the incoming case load dramatically.
Engineers now spend a large part of their time fixing customer relationships rather than fixing issues as wait times for cases are so large.
There is little to no chance of career opportunities and growth, internal hires do not get the same salary increase as external hires would get offered for the same role.
