Cannot overstate how underpaid and overworked existing employees are. Without RSUs anymore (removed during the Salesforce acquisition) many talented individuals have left for other opportunities and salary offers of 50%+ more (no exaggeration).
This has left existing Renewal Managers to "pick up the slack" often double, triple coveraging. Double coveraging has become the norm and status quo. This has lead to a general burnout and low morale.
Migration to Salesforce system was horrendous. Completely under prepared (~2 hours of live training, several ineffective e-learning modules, hard to track documentation). Countless sleepless night and breakdowns for many Renewal Managers as Customers yelled at us for losing access to Tableau due to our inability to quote and renew on time.
Leadership's toxic positivity. If you don't "drink the Koolaid" you're viewed as a negative Nancy, ignored and passed for promotions. The leadership team full of young, white fat boys with fragile egos can't take an ounce of constructive feedback. They will never own up to issues laid out by the team leaving persistent issues unresolved. The denial is deep. No wonder why everyone is leaving.
Tableau is gone and Salesforce has swept in to "scale" the business. Another fancy tech buzzword for automating our jobs away. "Scaling" is actively being accomplished with a multi pronged approach:
- replacing back fills with cheaper, contractors from the Philippines
- tying our compensation to multi-year contracts
- defaulting renewals to automatically renew
- chatting with "bots" to get our job done. can't even chat internally with a real human being for help
Concerned about the job security of this role.
