Pros
Free meals, but that's about it. Salary is competitive on the lower scale
Cons
It used to be great fun to work here. Since the company was taken over by Salesforce? Oh boy, has it gone downhill. I know of one location where about 75% of the employee's of one particular manager have had to take sick leave for mental health reasons. You may ask yourself, why is VP level management not seeing this? Well, lower management have a structure of protection. Nepotism and cronyism much? That's right, y'all People who leave are no longer locally replaced, instead this is now outsourced to India. In itself that is not a major issue, however, the quality seems to suffer over the quantity. As long as the cases are taken, that is all we care about, right? It really used to be one of the best places to work, but now, not so much. Management seems to only care about themselves, rather than do what they are supposed to do, like people management. Addressing this to HR is a futile exercise as they have to rely on lower level management structures and information. Helping people see and understand their data is no longer the main goal.
