Is TeKnowledge a good company to work for as a Critical Situation Manager?

Critical Situation Manager professionals working at TeKnowledge have rated their employer with 3.5 out of 5 stars in 49 Glassdoor reviews. This is a lower than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open Critical Situation Manager Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked Critical Situation Manager interview questions at TeKnowledge .

Does TeKnowledge pay Critical Situation Manager employees well?

Critical Situation Manager professionals rate their compensation and benefits at TeKnowledge with 2.8 out of 5 stars based on 49 anonymously submitted employee reviews. This is 16.4% worse than the company average rating for salary and benefits. Find out more about Critical Situation Manager salaries and benefits at TeKnowledge .

How happy are Critical Situation Manager professionals working at TeKnowledge?

75% of Critical Situation Manager employees at TeKnowledge would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Critical Situation Manager professionals have also rated TeKnowledge with a 2.9 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1471) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Good place and work environment" ((in 118 reviews)); "Good working environment and people." ((in 110 reviews)); "Also the people are great and always willing to help" ((in 101 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 101 reviews)); "You'll get access to information you never knew existed from the great colleagues you'll meet." ((in 93 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 456 reviews)); "Low pay and performance pressure" ((in 228 reviews)); "bad management: the management only see metrics not employees" ((in 167 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 111 reviews)); "No benefits and complicated metrics." ((in 77 reviews))

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TeKnowledge

TeKnowledge Critical Situation Manager reviews

3.5

75% would recommend to a friend

(49 total reviews)

Aileen Allkins

94% approve of CEO

64% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.5

Culture & values

3.5

Career opportunities

3.4

Senior management

2.9

Work/Life balance

2.8

Compensation and benefits

Critical Situation Manager employees have rated TeKnowledge with 3.5 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Critical Situation Manager professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Critical Situation Manager professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

49 reviews

1.0

Apr 18, 2026

Paychecks are reliable, but work environment is toxic

Critical situation manager

Recommend

CEO approval

Business Outlook

Pros

The paychecks don't bounce, at least as far as I experienced. You'll never ever have time to be bored, if you could call it that.

Cons

Completely toxic work environment, through and through. Ignores requests for Disability accomodations, uses the information gleaned from that process to institute write-ups. PIPs are their favorite tool ever, beside death from overwork.

3.0

Oct 30, 2025

My sincere experience so far

Critical situations manager

Recommend

CEO approval

Business Outlook

Pros

The overall company provides great opportunities for career growth and continuous learning. They offer access to educational platforms and courses that enhance our skills and improve the quality of support we provide. Puts employees health first, the benefits and compensation are generally good, and the work environment is friendly and supportive. Senior management appears understanding and approachable, which contributes to a positive overall experience despite a few challenges.

Cons

Limited freedom of choice on the working structure and poor communication within some departments. Some departments operate with its own rules, creating inconsistency across the company ( you might think we have two companies in one). Management often makes decisions without employee input, and suggestions are rarely considered (sad truth). Some employees in some departments have little rest or leisure time due to frequent weekend work and restrictions on taking leave which usually comes after poor decisions made behind the scenes.

TeKnowledge Response

5mo

Thank you for sharing your honest feedback. We’re pleased that the growth opportunities and supportive environment have been meaningful to you. We also appreciate the points you’ve raised on communication and alignment across departments. Enhancing consistency and employee involvement remains a priority as we work Stronger Together. Your input is valuable to our ongoing improvements.

4.0

Sep 1, 2025

Great Company for open minded people

Critical situations manager

Recommend

CEO approval

Business Outlook

Pros

Wonderful Management, always willing to help and listen.

Cons

It's a call center environment in the sense that you sit elbow-to-elbow with your cohorts. Not any personal desk space. But, it's a secure environment, so what do you expect...

Viewing 1 - 3 of 49 Reviews

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TeKnowledge Critical Situation Manager reviews

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Paychecks are reliable, but work environment is toxic

My sincere experience so far

Great Company for open minded people

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