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      TeKnowledge

      Engaged Employer

      TeKnowledge Support Engineer -2 reviews

      3.1

      43% would recommend to a friend

      (14 total reviews)
      avatar

      Aileen Allkins

      43% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      14 reviews
      5.0
      Apr 26, 2024

      My Tek Expert Work Experience

      Technical support engineer 2
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Inspirational - Positively impactful - Conducive workspace

      Cons

      - Proximity from home, though transportation is covered by Tek, but insufficient rest time between shifts to be able to catch up with the provided buses is still a challenge. - Salary review is necessary to meet up with the current economy.

      avatar
      TeKnowledge Response
      2y
      Thank you so much for taking the time to submit a review! We especially appreciate your comments about our culture. We are proud of the work our teams are doing to create a great work environment and a culture we can all proud to be part of every day. We appreciate your kind words! #wearetekexperts
      2.0
      Oct 27, 2023

      Some good, some bad, mostly bad.

      Tier-2 technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Remote (eventually was changed to hybrid) work -Most Team Leads are good people and want to assist and help you, even if they have trouble due to hurdles set by upper management

      Cons

      -Internal support hierarchy is EXTREMELY flawed -Training does not fully prepare you for live cases -Upper management like to have "town halls" where they ask for feedback, but then get defensive, talk in circles or even flat out ignore employee requests. While I worked at Tek-Experts, many employees were told that due to their case ratings being under a certain amount, their hours would be cut in half. Suspiciously this coincided with the opening of the Indianapolis location, as well as, *rumors*, that the company was having financial issues

      avatar
      TeKnowledge Response
      2y
      Thank you for sharing your feedback. We appreciate your positive note on our transition to remote and hybrid work, as well as recognizing the dedication of our Team Leads. We take your concerns seriously and will work diligently to address the issues raised with a focus on internal support structures and training programs. Your advice is valuable, and we are committed to fostering an environment where all employees feel heard and supported.
      3.0
      Aug 25, 2023

      Diverse Hire

      Tier-2 technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large human resource to draw knowledge from.

      Cons

      Poor work ethics, the country managers abused his power alot.

      avatar
      TeKnowledge Response
      2y
      We are proud of the work our teams are doing to create a great work environment and we appreciate their efforts in taking advantage of the learning opportunities provided. We are sorry to hear your experience did not align with our values as we expect everyone to demonstrate the behaviors of our company values: We Care, Stronger Together, and Learn and Grow. Thank you for your feedback.
      Viewing 7 - 9 of 14 Reviews
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      TeKnowledge reviewsTeKnowledge Support Engineer 2 reviews

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