Is Tech Mahindra a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Tech Mahindra have rated their employer with 3.2 out of 5 stars in 172 Glassdoor reviews. This is a lower than average score with the overall rating of Tech Mahindra employees being 3.4 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Tech Mahindra now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Tech Mahindra .

Does Tech Mahindra pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Tech Mahindra with 2.9 out of 5 stars based on 172 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Tech Mahindra.

How happy are CSA - Customer Service Associate professionals working at Tech Mahindra?

47% of CSA - Customer Service Associate employees at Tech Mahindra would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. CSA - Customer Service Associate professionals have also rated Tech Mahindra with a 2.9 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Tech Mahindra?

Software Engineer (5331) , Senior Software Engineer (2598) , Associate Software Engineer (1070) , Tech Lead (872) , Project Manager (641) , Customer Service Representative (615) , Technical Associate (482) , Software Developer (450) , Associate (427) , Technical Lead (427) , Team Leader (352) , Business Analyst (339) , Sr. Software Engineer (322) , Customer Service Associate (313) , Test Engineer (262)

What are the pros of working at Tech Mahindra according to real employee reviews?

"For me it was flexible and good work life balance" ((in 3062 reviews)); "Good work culture good mnc to work i joined 5 months back as a associate Software engineer" ((in 1788 reviews)); "Good work environment and easy to balance the personal life" ((in 1049 reviews)); "Good Company and Good Environment" ((in 628 reviews)); "Good opportunities to interact with clients and get a lot of responsibility in your early years of career." ((in 610 reviews))

What are the cons of working at Tech Mahindra according to real employee reviews?

"Less salary compared to other big IT companies and annual appraisals are not so great." ((in 2672 reviews)); "Poor management and so unprofesional" ((in 1934 reviews)); "no salary hikes and growth regardless of how many years you spend in the company." ((in 1298 reviews)); "Overcommitted to clients for which the employees suffer to do labor work in less pay." ((in 614 reviews)); "No Growth in career(if you got stuck in prod support or with a bad manager)" ((in 575 reviews))

Tech Mahindra CSA - Customer Service Associate reviews

3.2

47% would recommend to a friend

(172 total reviews)

Mohit Joshi

79% approve of CEO

69% positive business outlook

Ratings by demographic groups

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Customer Service Associate (CSA) employees have rated Tech Mahindra with 3.2 out of 5 stars, based on 172 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Tech Mahindra is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

172 reviews

4.0

Apr 12, 2022

About Company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Job Security, Salary on time and Work life balance

Cons

No increment on same position.

5.0

Apr 8, 2022

best company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

good company and good job stability

Cons

no negativity with this company

1.0

Apr 1, 2022

Worst

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

Nothing is good here. Frauds are sitting up here ready to suck your blood

Cons

Work pressure is too much. We get th roster of 11 hrs however in the roster it's mentioned that 9 hrs roster would be there with 1 hr break. We are not allowed to take breaks. Our week offs are cancelled. New agents joining don't know what the hell these people are doing and they do it since they have no option but seriously someone needs to look into the management of this company. It's the worst

Viewing 91 - 93 of 172 Reviews

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