Pros
Good overall direction of company, decent training for employees at SM level and committed to improvement of the stores - even though the process moves very slowly. Internal practices are good although they are technologically archaic compared to competitors. New bonus plan for managers is also very nice!
Cons
Too much is asked from store management. We are stretched so thin that it is physically impossible to complete all tasks required. Your best chance of completing tasks 100% is if you manage a low volume store. Otherwise, you will literally have to determine which tasks will not be completed. The company simply does not understand the importance of having enough employees. We are praised when we under-staff in the stores, yet the customers constantly complain about not having enough help. This company focuses on payroll expenses too heavily. If you are under payroll budget (meaning not putting enough employees in the store), then you are praised. If you are even slightly over budget, you are asked to attend special conference calls that are designed to beat up managers. This is very odd, yet it happens over and over.
