Pros
1) if you have no Help Desk experience, it's a good place to learn 2) you get to wear a cool Orange Apron 3) it's not that bad a company to work for 4) if doing things for the community is your thing, they support a lot of that
Cons
I work in the I.T. Store Support Center, not a store. That being said: 1) no employee discounts 2) no vacation the first year 3) cutting edge technology? duller than a dull paring-knife blade 4) underpaid compared to the knowledge I encompass 5) underpaid compared to what I made 9 yrs ago in a similar job (literally, not even adjusting for inflation) 6) won't embrace, or allow use of superior IT product, like Firefox (we use it anyway and get our jobs done faster) 7) hiring unqualified customer service agents to perform I.T. support work at HD 8) not supporting the American worker, they'd rather say "TATA" (Consulting Services) to our jobs 9) you're expected to chart your own career path and progression, find your own mentor, without even being notified of available training classes or the location online to sign up for them.....or even being told that you need to chart your own career 10) they expect you to convert to a half-hour lunch, 10 mins before your lunch hour, regardless of your lunch plans because of excessive call volume 11) my department is run like a personal fiefdom, and some of the managers have vendettas 12) promoting less qualified people over more qualified people (see #11 above) 13) there is no incentive to exceed expectations in my opinion (see #11 above). the Management team that controls access to the submittal inbox for Orange-Blooded Awards is also the same that determines whether you get an 'atta-boy' after they review the submittal (I have independent evidence from the submittees themselves, Management claims to have never received them. I also have a statement from another associate responsible for sorting the Inbox, while speaking with them on the phone he pulled up two submittals) I'm sure I could keep writing but I believe the 13 items listed above make it abundantly clear of certain aspects.
