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The UPS Store

Part of UPS

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The UPS Store reviews

3.5

50% would recommend to a friend

(3,155 total reviews)
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Tim Davis

48% approve of CEO

46% positive business outlook

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Mar 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Rarely boring / Meet many interesting people and learn things through engaging in small talk / Develop better customer service skills and learn to become more personable / Proper packaging techniques and custom packing requires some creativity and basic understanding of math and physical science understanding the effects of shock, compression, weight changes, etc. for a variety of materials and shapes / Understanding how document, print services works / Mail systems and sorting mail / Learn how to deal with insurance claims & shipping policies.

Cons

UPS benefits do not apply to employees of the retail franchise, The UPS Store. There's not a whole lot of room for advancement within the franchise without the intention of owning a franchise one day, yourself (costomer service clerk, manager, owner). Like any customer service job, there are crappy situations with people and disgruntled, sometimes just weird customers. With packaging: People will bring in very awkward or difficult-to-pack items and expect you will be able do easily pack them properly in some unreasonably short amount of time and cost near nothing for the materials. Some people will expect they can toss anything in any box, maybe throw in some crumpled paper or clothing around it, a little tape, and then get mad at UPS if it breaks. So understand how to simply explain the system, and be able to end a discussion respectfully without going on in circles for no reason.

3.0
Feb 28, 2013

Good variety of experience

Recommend
CEO approval
Business Outlook

Pros

Never a dull moment, decent exposure to a wide variety of jobs. Great flexibility and hours

Cons

No opportunity for growth, no benefits

3.0
Feb 14, 2013

Behind in Development

Recommend
CEO approval
Business Outlook

Pros

The fact that all UPS Stores are privately franchised offers a unique opportunity to identify with other local small business owners.

Cons

Unfortunately a comparison between The UPS Store and FedEx Office offers a painfully obvious view of how slow the overall progression has been within The UPS Store community. Equipment, employees, and general services available are lacking at 9 out of 10 locations.

Viewing 3097 - 3099 of 3,155 Reviews

Glassdoor has 3,241 The UPS Store reviews submitted anonymously by The UPS Store employees. Read employee reviews and ratings on Glassdoor to decide if The UPS Store is right for you.