Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The UPS Store?

52% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (564) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (152) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 177 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 112 reviews)); "Great people that you work with and very flexible with time" ((in 100 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 77 reviews)); "flexible schedule and work hours" ((in 65 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 214 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 99 reviews)); "Poor Training (mainly have to teach yourself through trial and error)" ((in 28 reviews)); "The salary is low and moving up is limited." ((in 27 reviews)); "Low staff and it gets busy on the holidays." ((in 20 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

52% would recommend to a friend

(3,144 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Oct 30, 2025

Job

Reatail sales associate

Recommend

CEO approval

Business Outlook

Pros

Good schedule and good flexibility

Cons

Time management and standing around all day

1.0

Oct 29, 2025

You're basically an Amazon employee but without the pay or benefits

Store associate

Recommend

CEO approval

Business Outlook

Pros

You learn more about how shipping works

Cons

Most of what you do isn't even UPS related. around 95% of the "customers" are amazon returners who are just going to take their frustration out on you. Most of these people will get angry if they have to pay anything in the first place. You spend all day dealing with amazon's problems without any of their pay or benefits. It doesn't help that amazon customers are genuinely some of the worst people I've ever had to deal with in my life. Oh and don't think for a second there is any "career opportunities" at the ups store. Since "UPS" and "The UPS Store" are different entities, you don't actually work for UPS corporate, which means you don't get any kind of opportunities a driver or a warehouse employee would get, and you don't get any benefits UPS employees would normally get.

5.0

Oct 29, 2025

review

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

-Flexible schedule -Customer relationships -Tips

Cons

-Poor training -Entitled customers -Okay hours

Viewing 97 - 99 of 3,144 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Vereinigte Staaten von Amerika

Customer Service Associate