Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 178 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 111 reviews)); "Great people that you work with and very flexible with time" ((in 104 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 75 reviews)); "Flexible Schedule and easy to learn" ((in 68 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 224 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 101 reviews)); "No room for advancement beyond manager since they are franchised but gives you good skills for future job" ((in 28 reviews)); "The salary is low and moving up is limited." ((in 21 reviews)); "You'll be alone in the store with no training." ((in 20 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,150 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jul 30, 2025

UPS Store

Associate

Recommend

CEO approval

Business Outlook

Pros

Good coworkers, fast paced, always work to be done

Cons

Horrendous compensation, terrible outdated software, no growth opportunity

3.0

Jul 30, 2025

Very Mundane Job

Retail associate

Recommend

CEO approval

Business Outlook

Pros

-Easy straightforward job -People are nice (mostly)

Cons

-Might have to do everything yourself, including things not on the job desc -Constantly 'on call'.

2.0

Jul 28, 2025

Depends on store owner, negative overall

Pack and ship specialist

Recommend

CEO approval

Business Outlook

Pros

Slow days working solo can be easy work

Cons

Busy days working alone lifting dangerously heavy packages, high turnover, low staff, toxic coworkers/manager

Viewing 148 - 150 of 3,150 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Mailroom Associate - The UPS Stores

Customer Service Associate

The UPS Store Specialist