Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 176 reviews)); "Great people that you work with and very flexible with time" ((in 108 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 106 reviews)); "Flexible Schedule and easy to learn" ((in 88 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 60 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 219 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 104 reviews)); "There is no room for advancement; as the UPS store is a franchise and you will never have the owners job." ((in 27 reviews)); "Low salary ; no growth" ((in 22 reviews)); "You'll be alone in the store with no training." ((in 18 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,151 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,151 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jun 26, 2025

Poor pay, owner does not train well

Associate

Recommend

CEO approval

Business Outlook

Pros

Very friendly customers, good location, manager they had was nice and fair and very knowledgeable

Cons

Poor pay, she won't pay more than $14/hour and tries to start you at $12. Lowest paying UPS store in the whole area. Owner does not train staff well and criticizes you constantly, tries to rip off customers

5.0

Jun 25, 2025

Awesome Place to Work

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Really enjoyed working with my teammates

Cons

No cons to report at this time

3.0

Jun 25, 2025

Good job with bad pay

Store manager

Recommend

CEO approval

Business Outlook

Pros

It’s a good job if you have enough employees but unfortunately that rarely happens.

Cons

No benefits, constantly understaffed. Working long hours due to understaffing

Viewing 166 - 168 of 3,151 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Vereinigte Staaten von Amerika

Vereinigte Staaten von Amerika

$18 - $18 /hr

(Employer provided)

View job

Mailroom Associate - The UPS Stores

Customer Service Associate

The UPS Store Specialist