Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

49% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Associate (154) , Store Manager (154) , Customer Service Representative (131) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 175 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 109 reviews)); "Great people that you work with and very flexible with time" ((in 102 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 79 reviews)); "Laid back and flexible schedules" ((in 69 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 218 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 104 reviews)); "salary is low and lots of works" ((in 28 reviews)); "No room for advancement beyond manager since they are franchised but gives you good skills for future job" ((in 28 reviews)); "You'll be alone in the store with no training." ((in 25 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

49% would recommend to a friend

(3,153 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

2.9

Senior management

2.6

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,153 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Mar 28, 2025

Very unprofessional environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-Schedule was relatively consistent -Paid biweekly

Cons

Unprofessional owner store manager that showed up

1.0

Mar 28, 2025

Not worth it

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Pretty good hours, nice customers, i can return my own amazon packages

Cons

Boss would often get drunk and come and yell at the entire staff incoherently. The boss and his wife (also assistant manager) would charge for the boxes that UPS said to give for free. They would often get audited and take out the stress on the staff and make racist comments to the black employees. I had to have surgery on my heart, 2 surgeries back to back, and the 2nd day after surgery my boss was calling me to ask when i would be coming back. I got sick with covid and the so called "benefits" were just aflac and aflac sent me a $4 check for the 7 days I missed of work.

2.0

Mar 27, 2025

Good place

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance and laid back job

Cons

Franchise becareful who you work for.

Viewing 235 - 237 of 3,153 Reviews

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