Does Upwork pay their employees well?

According to anonymously submitted Glassdoor reviews, Upwork employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Upwork. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Upwork?

60% of Upwork employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upwork 4.1 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Upwork?

Software Engineer (23) , Senior Software Engineer (20) , Account Manager (19) , Freelancer (19) , Account Executive (16) , Enterprise Account Executive (15) , Software Developer (12) , Enterprise Account Manager (11) , Product Manager (11) , Business Development Representative (BDR) (10) , Data Analyst (10) , Virtual Assistant (10) , Manager (9) , Customer Service Representative (8) , Director (8)

What are the pros of working at Upwork according to real employee reviews?

"Most people are great (there are some truly brilliant people here)" ((in 60 reviews)); "Great culture and teams to work with" ((in 40 reviews)); "Great benefits and rewards." ((in 32 reviews)); "work from home, flexible program, diversity," ((in 23 reviews)); "Pay is good and nice" ((in 22 reviews))

What are the cons of working at Upwork according to real employee reviews?

"Frequent organizational changes and layoffs, impacting long" ((in 36 reviews)); "bad leadership and a lot of feedback" ((in 29 reviews)); "Bad management and general disorganization" ((in 18 reviews)); "My direct manager had never even sold in her life." ((in 10 reviews)); "No bonuses and paid time offs" ((in 9 reviews))

What are employees saying about Upwork layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upwork layoffs and their outlook for job security at Upwork in 2026.

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Upwork

Upwork reviews

3.8

60% would recommend to a friend

(631 total reviews)

Hayden Brown

57% approve of CEO

44% positive business outlook

Ratings by category

4.1

Work/Life balance

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.2

Senior management

Upwork has an employee rating of 3.8 out of 5 stars, based on 631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

631 reviews

3.0

May 18, 2021

Lost Footing

Enterprise account manager

Recommend

CEO approval

Business Outlook

Pros

I've learned a lot during my time here, the roles are highly structured and they do a great job building a true sales and account management foundation. My coworkers are all very bright, team players who support each other throughout the challenges and growing pains that occur.

Cons

They are still trying to figure out their place in the market which causes a lot of reorgs and shifts. Unfortunately, a large number of people were laid off at the end of 2020 and this really hurt morale, while I understood needing to shift the focus of the company to focus on the Enterprise business, to lay off 60 people in the middle of a global crisis felt a bit heartless especially given the financial performance the company had just obtained.

Upwork Response

We appreciate your feedback and candor about the difficult decisions we had to make as a company. Our people continue to be our primary focus and we will continue to learn and improve as a whole. - Katherine

3.0

May 16, 2021

i don't know

Freelancer writer

Recommend

CEO approval

Business Outlook

Pros

very good environment, worklife balance

Cons

hard for begginers to start

5.0

May 6, 2021

It's meh

Business development representative (bdr)

Recommend

CEO approval

Business Outlook

Pros

the perks and benefits of the company

Cons

me, the amount of change is insane and leadership is weird

Upwork Response

Your feedback is valuable to our team and I would love to speak to you regarding your experiences listed in your review. Please reach out to me via Slack or email so we can connect confidentially. - Katherine

Viewing 466 - 468 of 631 Reviews

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