Upwork reviews

People seem nice overall but there are definitely snakes in the grass and a significant amount of politics and bureaucracy. Employees work extra long hours with no reward or recognition. The culture in marketing is toxic and unbearable with leadership not driving a strategy, every team being siloed, and complete lack of integration across all the marketing teams. Marketing is driving our story and growth instead of product, which seems backwards. The team is cliquey and you are either in or out depending whether or not you were recruited from Robert Half. Colleagues are hanging in just to have a job but are overworked and under appreciated. Everyone seems stressed out and miserable. There's a push for diversity and inclusion but the system itself is biased and the goal to grow the company (clients and freelancers) focuses on the US, whereas the mission is aimed at global audiences. They are working at cross purposes.

The Enterprise new business team (AE, BDR) is very much still figuring it out. BDR books are very messy and lack direction. Majority of AEs did not even hit 50% of quota in 2020. Whole sales org went through a huge layoff and restructure, eliminating 60 roles to focus on bigger enterprise. Performance plans are a big part of the culture. Leaders work hard but lack experience. Its a tough sell with not as big a market as the company first predicted and now they're paying for it. If you're a good enterprise level sales rep, you'll make more money pretty much anywhere else with less of a struggle. If you're a BDR, there is a limited career path here with many people in front of you to get promoted.