Upwork reviews

3.8

60% would recommend to a friend

(631 total reviews)
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Hayden Brown

57% approve of CEO

44% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

631 reviews
1.0
May 8, 2020
Recommend
CEO approval
Business Outlook

Pros

If you find joy in bureaucracy, an Engineering Department so bad they don't have a viable website or profitable product offering; an organization that lies about helping provide economic opportunities; an incompetent, immature and inexperienced leadership team that is essentially driving the company into the ground, then this place is for you!

Cons

Agree with the previous reviewer. I cannot believe the amount of complete dysfunction at every level (individual, team, strategic). My former "manager" knew less about my role and job function and how to actually run a successful program than any other boss I've ever worked with. I had to sit on calls where my "manager" would speak to "other leadership" at different companies to ensure I was providing accurate information. Oh, and my "manager" was 10 years younger than me. Every single day felt like Junior High School. I was constantly "managing up" and never received any accolades for going above and beyond. I was constantly exhausted with having to train and teach people how to do their jobs. There's a "prove to me" culture here because most FTE's have never worked anywhere else. This is literally their first job and they have no idea what they're doing without any oversight from any sort of real leadership. They won't admit that to you, however. They just quietly "fake it until they make it" with you holding their hand the entire way. They cause conflict instead of trying to solve problems and fix processes. Because again, that would require them to know what they're doing and actually doing any amount of work. Long, painful hours either trying to get the team to do any work whatsoever or reporting out to your "manager" that every project is basically blocked because no one wants to actually work or do their job. Sexism, favoritism, nepotism, etc. You name the 'ism', it's going on there. Will they do anything about it? Well, that would require actual decision making, leadership and work. So, no. They'll just go out and hire a "Diversity HR Lead" and call it a day. This is precisely why every strong, competent employee quits. The HR department was singing, Frozen's "Let It Go" because there's a mass exodus of great talent leaving the company. What decent Bay Area company operates like that? Run away as fast as you can to another Bay Area company that offers free food and sub-par salaries. There are so many better ones out there! Go there not here!

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Upwork Response
6y
Hi there, I'm disappointed to read this and would love to discuss with you. I am open to all your feedback and am happy to connect whenever works for you. Please do reach out so that I can work on your concerns. -zoë
1.0
May 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours. Some sharp colleagues.

Cons

Complete dysfunction at every level (individual, team, strategic); decisions made by committee. Core aspects of the business are not being invested in. Long hours, but if you complain then you aren't a team player and don't believe in the mission. Upwork had a lead in this space but is thoroughly squandering it.

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Upwork Response
6y
Hi there, I'm really sorry to hear this. I would love to understand your feedback and welcome a chance to discuss. Please slack or email me directly so we can connect at your convenience -zoë
5.0
Apr 23, 2020
Recommend
CEO approval
Business Outlook

Pros

It was the best, smoothest and most transparent hiring process I have ever been a part of. The training has been great. The support from the sales and leadership team has been great.

Cons

There are no cons yet.

Viewing 496 - 498 of 631 Reviews

Glassdoor has 917 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.