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      Upwork

      Engaged Employer

      Upwork reviews

      3.8

      60% would recommend to a friend

      (630 total reviews)
      avatar

      Hayden Brown

      57% approve of CEO

      44% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      3.9

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Compensation and benefits

      3.5

      Career opportunities

      3.3

      Senior management

      Upwork has an employee rating of 3.8 out of 5 stars, based on 630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      630 reviews
      2.0
      Jun 23, 2025

      Just a mess

      Recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are great people in the company to work with, at least those that are ICs.

      Cons

      Leadership from directors and up are just a mess. Zero strategic vision, directors/sr directors just puppets to VPs and ELT. The “people” team is the furthest thing from being about the people. There is so much favoritism throughout the company, but especially in HR/TA/the people team. You’ll never advance unless your promotion is because someone got laid off but then you’ll most likely be next.

      2.0
      Mar 10, 2025

      Good Remote Work But Bad Leadership With No Accountability

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Fully Remote -High Visibility To Leadership -Open Vacation Days -Opportunity To Make Real Impact And Create Change -Empowered To Own As Many Projects As You Can Handle -New Hire Stipend To Set Up Home Office

      Cons

      -No Process Of Workflow Whatsoever Due To High Turnover -Poor Communication. No One Knows What They're Doing Or What Other Cross-Functional Teams Do. Teams Are Very Siloed -The Leadership Team Has No Clear Direction. They Don't Share Information With Org And Are Very Secretive With The Future Of The Company Causing There To Be Bad Morale Across The Board -The Upwork SaaS Product Is Bad. Employees And Customers Don't Understand What Upwork Offers Because They're Always Shifting The Company Focus Which Keeps The Brand Reputation Poor and Unknown -The Marketing Leadership Team Restructured At Least Three Times In One Year And Pushed Out Really Good Employees Just To Replace Them With Worse Leads -No Room For Internal Growth. The Title You're Hired At Will Likely Be Your Title Until You Leave The Company

      1.0
      Dec 16, 2023

      Meh

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mission-based vision and purpose. Pockets of incredible talent across the organization. Remote first environment.

      Cons

      High turnover of senior staff, low morale and worker burnout. The leadership team is constantly chasing shiny balls. Lack of career growth and progression with unclear paths or development opportunities.

      Viewing 61 - 63 of 630 Reviews
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      Glassdoor has 914 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.