Upwork Senior Program Manager reviews

Management is inept. In my time there almost the entire C-Suite turned over. They invested alot of time and money into training but it was some of the most ineffective training I've ever been apart of. Upwork trains us to sell this platform as a crucial hiring tool and none of my clients saw Upwork as that. There is a fundamental mismatch in how Upwork views itself vs how clients view Upwork and until Upwork realizes that no one wants to use them as a main hiring tool (my clients only wanted Upwork as a supplemental tool), they will continue to fail. They also laid off 15% of the workforce and clawed back a portion of our severance after we ad already signed and agreed to the package. I made financial decisions based on the severance amount that was originally agreed to that I would not have made had I known a large portion of our severance was going to be not delivered as promised. I have been financially harmed by Upwork's negligence

Cannot stick to a plan. Every few months the company changes direction and it is not communicated effectively from leadership. High disengagement from colleagues due to favoritism. Values have been talked about being changed for 3+ years but are still the same and leadership does not follow them.