VMware is in dire need of good management having wasted years while waiting for Microsoft to create a virtualization product. Marketing could be better as everyone has heard of Microsoft's products, but not VMware's.
For the engineers, the infrastructure leaves much to be desired. Automated testing is lacking, and manual QA is scattered throughout the world. A lot of time is wasted trying to track down issues with someone who is 12 hours ahead you leading to week long e-mail exchanges. Management seems to care more about counting beans than getting resources that engineers need to effectively do their job. Politics leading to changing requirements on top of poor communication leads to projects being late, scrapped, or rewritten unnecessarily.