VMware reviews

- Run like a call center: If you come from a customer service background, you'll fit right in - Unreasonable work volume - Completely numbers-driven, to the point that managers and TSEs frequently manipulate results to fit expectations - Enormous pressure put on TSEs. Management will hold your feet to the fire if you get too many negative surveys from customers - 3/4 of your customer surveys positive? Not good enough - too many months like this and you're likely to end up on a PIP, which is a pre-cursor to being fired - Inflexible, varying weekly schedules set by a computer application. If you are not "compliant", you must submit a "TPS report" style exception, or face disciplinary action - Ticket monkeys are rewarded for volume of cases closed instead of solutions provided to the customer

Managers are not trained to be Managers or they just don't care. It's just escalation point, no focus on development despite the company corporate message.