Cork is turning itself into a Call Center
Pros
Good compensation (if you negotiate your salary during the job interview, or else, you'll be stuck) Possibility to travel to US or Europe Looks good on CV
Cons
The center has seen a lot of people leaving but currently it's unable to hire good ones (brain drain with only WPPs being hired). People are leaving because they are underpaid or they found something more interesting to do. The place wast turned upside down with the big focus on metrics and Csats. A TSE is someone who has to take calls, close a minimum of x cases per day and at the end of the day, will also have to keep customers happy (while most of times there is no proper training for new or existing products). Feels like working on a factory. Company has a multi-cultural environment but 95% of the management is Irish.
